Redressal of a grievance is sometimes ignored even when it is adding to losses. A resident of Dwarakanagar in Hosakerehalli (name withheld) filed a complaint recently that her water meter was not working. 'After complaining thrice, a BWSSB official came and cleaned it. But even now, the meter is not running and we get only the minimum bill,' she said."
Monday, March 26, 2007
The Hindu : Karnataka / Bangalore News : Redressal: consumers' power watered down: "