Wednesday, November 28, 2007

Deccan Herald - BWSSB kiosks are quite choosy

Deccan Herald - BWSSB kiosks are quite choosy: "
Currency notes that could be jocularly referred to as `middle-aged' are the only ones that make it through the slits of the kiosks installed at the 24-hour bill payment centres of the Bangalore Water Supply and Sewage Board (BWSSB).Altogether 74 such payment kiosks have been installed in the City (newly added BBMP areas do not have them). Five such kiosks come under the Basavangudi South IV sub-division. When this Metrolife reporter assessed their performance, the men manning these centres, BWSSB officials as well as the public were more than eager to vent their grievances.Following the installation of these machines during 2003–2004 by Tata Consultancy Services, water bill payments are accepted only through them. Notes of the denomination of 5, 10, 20, 50, 100 and 500 are accepted and any balance due from the department is adjusted with the succeeding month's water payment. There are men posted round-the-clock to help customers pay their water bills. Notes that are crumpled or cut or folded are not allowed.

A new 100-rupee note inserted by a woman into the slit of the BWSSB kiosk at Nagendra Block simply refused to stay put in. Despite seven attempts, the note kept popping out. She then had to insert a not-so-new Rs 100 note into the alloted slot and then clear her bill.

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